Sunglasses
How does my sunglasses warranty work?
Your Chilli Beans sunglasses have a 180-day (six-month) warranty, covering any original faults. If your sunglasses show any signs of such faults, all you have to do is take your sunglasses to the store, with the receipt and the warranty, and exchange it for any product of the same value.
My sunglasses have original faults, but the warranty has expired. What should I do?
Because we work with a high rotativity of products, with weekly new releases, our availability of parts for substitution was scarce and very limited. Due to that fact, we have altered our products’ warranty from three to six months, and if the product shows any original fault within these six months, you can exchange it directly in any Chilli Beans selling point. Currently, with our new warranty, we do not offer substitution of parts, but we would love to know what happened with your sunglasses to provide you with a better service and, perhaps, try to find the part you desire in our stocks.
My sunglasses have been accidently damaged. What should I do?
Your sunglasses warranty period is 180 days, and covers only original faults. Let us know of your nearest selling point, so we can evaluate your product.
I’ve received Chilli Beans sunglasses as a gift, but they didn’t really fit. Can I exchange them?
Of course you can! You have 15 days, from the purchase date, to exchange your product. You just have to go to any Chilli Beans store, with your sunglasses and the receipt. You can choose any product of the same value. Remember: products which have been accidently damaged cannot be exchanged.
I’ve tried to exchange my product, but the model I wanted wasn’t available. How can I get one?
Due to the high rotativity of products in our stores, and the weekly releases and re-releases, all Chilli Beans models are produced in small quantities and their availability depends on the stocks at each store. You can get in touch with the nearest Chilli Beans selling point, and ask the staff to let you know when your favourite model is available again.
Can I exchange my sunglasses at any Chilli Beans store?
Yes, you can! You just have to take your sunglasses and the warranty, and exchange them for a product of the same value. We will not make the exchange if the product is damaged or the 15-day adaptation period has expired.
Can I exchange my originally faulty sunglasses at any Chilli Beans store?
Yes, your product can be exchanged at any store.
Can I clean my sunglasses’ lenses with water and soap?
Yes, you can. To safely clean your Chilli Beans sunglasses, you can use water and neutral soap. Don’t use perfumed soap, alcohol or other cleaning products. Use only water and neutral soap, wait for a few minutes, and dry them carefully with a soft cloth.
Can I damage my eyes if I wear sunglasses for a long period of time?
If you wear your Chilli Beans sunglasses for a long time, in the sun or a highly lit environment, they won’t do your eyes any harm. On the contrary, they will protect your eyes against the effects of UV rays. Avoid wearing your sunglasses in dark environments or whenever the light is tolerable, so as not to damage your sight.
Is there a right kind of sunglasses for every outfit I wear?
Chilli Beans means boldness; it is a spicy look. So, you can break the rules, mix things the way you like, create your own personal style and ignore trends. You make your own fashion, and fashion makes you. Chilli Beans has countless models for any occasion and every taste.
Do all Chilli Beans sunglasses protect my eyes against UV rays?
All Chilli Beans sunglasses have lenses with total protection against UV rays. Their quality is tested by IBC – Brazilian Certification Institute, an organism accredited by Inmetro – and you can check the quality of our lenses and the protection they offer at any Chilli Beans store. You only have to ask the salesperson to do the test with the Photometer (a device which measures the level of UV protection and confirms the quality of the lenses).
How do I know my sunglasses reference code?
All reference codes start with the letters OC and you can find them on the internal part of the right arm.
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Vista Line
How does my Vista Line warranty work?
Your Vista Line sunglasses have a 15-day adaptation period and a 180-day (six months) warranty, for original faults, including the frames only. If the frames present any original faults, all you have to do is take your glasses to any Chilli Beans store which sells the Vista Line, with the receipt and the warranty, and exchange them for any product of the same value.
How does the adaptation period work?
You have 15 days to check with your preferred optician if the frames are adequate for the lenses. The exchange will only be made if the lenses haven’t been put into the frames yet. You also have to present the receipt and the warranty.
What does improper/inadequate use means?
Improper use happens when the product is used in a way which doesn’t comply with the instructions manual. In the specific case of Vista Line, inadequate use means not keeping the glasses in the case, cleaning them with inadequate products, getting them fixed at stores not acknowledged by the Chilli Beans technical assistance department, and exposing them to high temperatures, high pressure and strong impacts.
Do you produce lenses, too?
Chilli Beans produces only the frames. The lenses must be made by your favourite optician.
Are the lenses sold with the Vista line UV-protected?
The lenses we sell with all our Vista Line products are merely demonstrative, therefore they do not have UV protection and their daily used is not recommended.
What should I do if the optician damages the frames when putting the lenses into them?
You should go back to the store where you purchased your frames and tell the salesperson/manager what happened. They will get in touch with the technical assistance department, so they can take the necessary measures.
My Vista Line frames have broken due to an original fault. Am I going to lose my lenses?
You should take your product to the Chilli Beans store, together with the warranty. We will do our best to exchange it for the same model, so you will not lose your lenses. If the same model isn’t available in our stocks, we will get in touch with the technical assistance department so they can take the necessary measures.
What is the quality of the Vista Line frames?
All Vista Line frames are produced with materials of high optical quality, meaning that the entire line follows the quality standards for the production of prescription lenses.
What is the difference between putting prescription lenses into Chilli Beans sunglasses and into Vista Line frames?
The Vista Line has been specifically created for the frequent use of prescription lenses. The Sunglasses Line is appropriate for UV-protected lenses.
Have the Vista Line frames been evaluated by any normative institute?
Chilli Beans follows the standards established by ABNT (Brazilian Association of Technical Norms), NBR 15092. In addition, Chilli Beans has an entire department responsible for the quality control, ensuring the quality and compliance of all products, using adequate equipment and procedures so the products will arrive to the selling points in perfect conditions.
I need to wear high-degree lenses. Can I fit the lenses in any kind of frames?
Yes, all our frames are designed to fit any type of lenses. This is one of the reasons why Chilli Beans offers you a 15-day adaptation period, so you can check with your optician if our frames meet all your needs.
Which type of frames is better for myopia, hypermetropia, astigmatism and multifocal lenses?
All our frames are designed to fit any kind of lenses, of any degree and for any visual needs. For more specific information, we suggest that you ask your preferred optician.
Can Chilli Beans stores put my new lenses into the frames?
No. The opticians are the best professionals to perform this procedure. Chilli Beans stores only make adjustments to the frames, such as replacing screws.
What if the optician refuses to put prescription lenses into my Chilli Beans frames?
We would recommend that you tried another professional, but we will help you with that problem.
Which size frames are sold by Chilli Beans?
Our collection has several different sizes and shapes, to satisfy the most diverse tastes and styles. We focus on the client’s style and on the newest fashion trends.
How can I choose the appropriate size for my face?
The Vista Line is focused on style and fashion, so you can use our colour catalogue, your state of mind and our innovative materials to choose your model. These are the main elements for creating a style and making a choice that suits you.
How often do you release new Vista Line models?
At first, the Vista Line will have new models every two weeks.
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Watches
How does my watch warranty work?
Your Chilli Beans watch has a warranty of 360 days (a year). If there is any original fault, the product is sent back to the factory to be fixed, through the store. You only have to bring us the watch and the warranty.
My watch warranty is still valid and I’ve accidently damaged it. What should I do?
If your watch has been accidently damaged, take it to the nearest store and tell us what has happened. Don’t forget your warranty. The store manager will get in touch with our maintenance department, and if the parts are available, he or she will authorize the service after you make the payment.
How long will it take to get my watch fixed?
If your product warranty has expired and it has been accidently damaged, take it to the nearest store and tell us what has happened. Don’t forget your warranty. The store manager will get in touch with our maintenance department, and if the parts are available, he or she will authorize the service after you make the payment.
I left my watch at the store to be fixed, but it was returned with the same problem. What should I do?
When you leave your watch at the store to be fixed, it is sent directly to our quality control department, which is responsible for the service. This might take between 20 and 40 days.
Is my watch waterproof?
All our watches come with a product guide. They will tell you the ATM level of your product. Check the table to see how water-resistant your watch is. We’d like to remind you that depending on the material of the strap, it might be damaged.
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Other questions
Where can I find Chilli Beans stores?
Chilli Beans is the largest chain specialized in sunglasses and accessories in Brazil. It has more than 200 exclusive stores all across the country, as well as selling points in the United States and Portugal.
How much do Chilli Beans sunglasses and watches cost?
The sunglasses prices vary between R$ 88,00 and R$ 198,00 and the watches prices vary between R$ 138,00 and 398,00.
I want to give a present, but I’m not sure which model to choose.
You should always try to find a model which will fit best the person you’re giving a present to. Chilli Beans has many different models of many different colours, and each one fits a different personality and style. If you are in doubt, don’t worry. You can buy a Chilli Beans gift card, and you can’t go wrong with that!
I’d like to receive a catalogue with the Chilli Beans products.
We don’t produce catalogues, due to the high quantity of weekly releases, generating a high rotativity of models. You can check the latest Chilli Beans releases on our website.
There are no Chilli Beans stores in my city and I love your products. How can I buy them on the internet?
Chilli Beans does not sell its products on the internet; our sunglasses are sold only at the authorized selling points. Try to find our nearest stores to buy your Chilli Beans.
I had a digital picture taken at a Chilli Beans store and I’d like to get it. What should I do?
The control of the pictures taken when you use the digital mirror is made by the store. Please, get in touch with the Chilli Beans selling point which had your picture taken and ask them to send it to you.
I have a retail store and would like to sell Chilli Beans products.
Unfortunately, the Chilli Beans products are sold only in our own stores.
I’d like to be a Chilli Beans franchisee in my city. What should I do?
Contact us through the e-mail sac@chillibeans.com.br
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